486 citations · 1.2k across the 23 of their papers we have counts for
33 papers
Adapting from Downturns: Prediction of Long-Term Conversational-Skill Development in Mental-Health Crisis Counselors
Vivian Nguyen, Lillian Lee, Elizabeth A. Olson +1
How do people learn to become better conversationalists? This question is especially important in the context of mental-health counseling, where conversational skills are essential…
Hanging in the Balance: Pivotal Moments in Crisis Counseling Conversations
Vivian Nguyen, Lillian Lee, Cristian Danescu-Niculescu-Mizil
During a conversation, there can come certain moments where its outcome hangs in the balance. In these pivotal moments, how one responds can put the conversation on substantially d…
Time is On My Side: Dynamics of Talk-Time Sharing in Video-chat Conversations
Kaixiang Zhang, Justine Zhang, Cristian Danescu-Niculescu-Mizil
An intrinsic aspect of every conversation is the way talk-time is shared between multiple speakers. Conversations can be balanced, with each speaker claiming a similar amount of ta…
Taking a turn for the better: Conversation redirection throughout the course of mental-health therapy
Vivian Nguyen, Sang Min Jung, Lillian Lee +2
Mental-health therapy involves a complex conversation flow in which patients and therapists continuously negotiate what should be talked about next. For example, therapists might t…
Thread With Caution: Proactively Helping Users Assess and Deescalate Tension in Their Online Discussions
Jonathan P. Chang, Charlotte Schluger, Cristian Danescu-Niculescu-Mizil
Incivility remains a major challenge for online discussion platforms, to such an extent that even conversations between well-intentioned users can often derail into uncivil behavio…
Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support
Charlotte Schluger, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil +1
To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or…