486 citations · 2.3k across the 40 of their papers we have counts for
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Content Removal as a Moderation Strategy: Compliance and Other Outcomes in the ChangeMyView Community
Kumar Bhargav Srinivasan, Cristian Danescu-Niculescu-Mizil, Lillian Lee +1
Moderators of online communities often employ comment deletion as a tool. We ask here whether, beyond the positive effects of shielding a community from undesirable content, does c…
Trouble on the Horizon: Forecasting the Derailment of Online Conversations as they Develop
Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
Online discussions often derail into toxic exchanges between participants. Recent efforts mostly focused on detecting antisocial behavior after the fact, by analyzing single commen…
Finding Your Voice: The Linguistic Development of Mental Health Counselors
Justine Zhang, Robert Filbin, Christine Morrison +2
Mental health counseling is an enterprise with profound societal importance where conversations play a primary role. In order to acquire the conversational skills needed to face a…
Asking the Right Question: Inferring Advice-Seeking Intentions from Personal Narratives
Liye Fu, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
People often share personal narratives in order to seek advice from others. To properly infer the narrator's intention, one needs to apply a certain degree of common sense and soci…
Trajectories of Blocked Community Members: Redemption, Recidivism and Departure
Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporar…