486 citations · 2.3k across the 40 of their papers we have counts for
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Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support
Charlotte Schluger, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil +1
To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or…
Don't Let Me Be Misunderstood: Comparing Intentions and Perceptions in Online Discussions
Jonathan P. Chang, Justin Cheng, Cristian Danescu-Niculescu-Mizil
Discourse involves two perspectives: a person's intention in making an utterance and others' perception of that utterance. The misalignment between these perspectives can lead to u…
Content Removal as a Moderation Strategy: Compliance and Other Outcomes in the ChangeMyView Community
Kumar Bhargav Srinivasan, Cristian Danescu-Niculescu-Mizil, Lillian Lee +1
Moderators of online communities often employ comment deletion as a tool. We ask here whether, beyond the positive effects of shielding a community from undesirable content, does c…
Trajectories of Blocked Community Members: Redemption, Recidivism and Departure
Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporar…