5 citations · 6 across the 8 of their papers we have counts for
8 papers
SEGRA: A Structured Experience Guided Reasoning Agent for Property Graph Question Answering
Saiyue Lyu, Mariam Dundua, Vishaal Kapoor +5
Enterprise IT support knowledge graphs capture rich relationships among cases, users, devices, symptoms, taxonomic categories, root causes, and historical resolutions. Yet querying…
Smartphone Audio Based Distress Detection
Anil Sharma, Sarthak Ahuja, Mayank Gautam +1
We investigate an unobtrusive and human distress detection and signaling system, Always Alert, that requires the smartphone, and not its human owner, to be on alert. Th…
DQA: Diagnostic Question Answering for IT Support
Vishaal Kapoor, Mariam Dundua, Sarthak Ahuja +6
Enterprise IT support interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an underlying ro…
VIGIL: Towards Edge-Extended Agentic AI for Enterprise IT Support
Sarthak Ahuja, Neda Kordjazi, Evren Yortucboylu +7
Enterprise IT support is constrained by heterogeneous devices, evolving policies, and long-tail failure modes that are difficult to resolve centrally. We present VIGIL, an edge-ext…
Improving Tool Retrieval by Leveraging Large Language Models for Query Generation
Mohammad Kachuee, Sarthak Ahuja, Vaibhav Kumar +2
Using tools by Large Language Models (LLMs) is a promising avenue to extend their reach beyond language or conversational settings. The number of tools can scale to thousands as th…
Scalable and Safe Remediation of Defective Actions in Self-Learning Conversational Systems
Sarthak Ahuja, Mohammad Kachuee, Fateme Sheikholeslami +2
Off-Policy reinforcement learning has been a driving force for the state-of-the-art conversational AIs leading to more natural humanagent interactions and improving the user satisf…
Scalable and Robust Self-Learning for Skill Routing in Large-Scale Conversational AI Systems
Mohammad Kachuee, Jinseok Nam, Sarthak Ahuja +2
Skill routing is an important component in large-scale conversational systems. In contrast to traditional rule-based skill routing, state-of-the-art systems use a model-based appro…
Cogniculture: Towards a Better Human-Machine Co-evolution
Rakesh R Pimplikar, Kushal Mukherjee, Gyana Parija +6
Research in Artificial Intelligence is breaking technology barriers every day. New algorithms and high performance computing are making things possible which we could only have ima…