5 citations · 6 across the 8 of their papers we have counts for
4 papers · 1 filter
SEGRA: A Structured Experience Guided Reasoning Agent for Property Graph Question Answering
Saiyue Lyu, Mariam Dundua, Vishaal Kapoor +5
Enterprise IT support knowledge graphs capture rich relationships among cases, users, devices, symptoms, taxonomic categories, root causes, and historical resolutions. Yet querying…
Smartphone Audio Based Distress Detection
Anil Sharma, Sarthak Ahuja, Mayank Gautam +1
We investigate an unobtrusive and human distress detection and signaling system, Always Alert, that requires the smartphone, and not its human owner, to be on alert. Th…
DQA: Diagnostic Question Answering for IT Support
Vishaal Kapoor, Mariam Dundua, Sarthak Ahuja +6
Enterprise IT support interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an underlying ro…
VIGIL: Towards Edge-Extended Agentic AI for Enterprise IT Support
Sarthak Ahuja, Neda Kordjazi, Evren Yortucboylu +7
Enterprise IT support is constrained by heterogeneous devices, evolving policies, and long-tail failure modes that are difficult to resolve centrally. We present VIGIL, an edge-ext…