activity
20152023
most citedPositivity Bias in Customer Satisfaction Ratings

17 citations · 25 across the 9 of their papers we have counts for

collaborators

10 papers

cs.CL2023

Detecting Contextomized Quotes in News Headlines by Contrastive Learning

Seonyeong Song, Hyeonho Song, Kunwoo Park +2

Quotes are critical for establishing credibility in news articles. A direct quote enclosed in quotation marks has a strong visual appeal and is a sign of a reliable citation. Unfor…

cs.CL2022★ 1 cited

How does fake news use a thumbnail? CLIP-based Multimodal Detection on the Unrepresentative News Image

Hyewon Choi, Yejun Yoon, Seunghyun Yoon +1

This study investigates how fake news uses a thumbnail for a news article with a focus on whether a news article's thumbnail represents the news content correctly. A news article s…

cs.CL2022

Who Is Missing? Characterizing the Participation of Different Demographic Groups in a Korean Nationwide Daily Conversation Corpus

Haewoon Kwak, Jisun An, Kunwoo Park

A conversation corpus is essential to build interactive AI applications. However, the demographic information of the participants in such corpora is largely underexplored mainly du…

cs.SI2020

How-to Present News on Social Media: A Causal Analysis of Editing News Headlines for Boosting User Engagement

Kunwoo Park, Haewoon Kwak, Jisun An +1

To reach a broader audience and optimize traffic toward news articles, media outlets commonly run social media accounts and share their content with a short text summary. Despite i…

cs.SI2020

"Trust me, I have a Ph.D.": A Propensity Score Analysis on the Halo Effect of Disclosing One's Offline Social Status in Online Communities

Kunwoo Park, Haewoon Kwak, Hyunho Song +1

Online communities adopt various reputation schemes to measure content quality. This study analyzes the effect of a new reputation scheme that exposes one's offline social status,…

cs.CL2018★ 1 cited

Detecting Incongruity Between News Headline and Body Text via a Deep Hierarchical Encoder

Seunghyun Yoon, Kunwoo Park, Joongbo Shin +4

Some news headlines mislead readers with overrated or false information, and identifying them in advance will better assist readers in choosing proper news stories to consume. This…

cs.SI2018★ 17 cited

Positivity Bias in Customer Satisfaction Ratings

Kunwoo Park, Meeyoung Cha, Eunhee Rhim

Customer ratings are valuable sources to understand their satisfaction and are critical for designing better customer experiences and recommendations. The majority of customers, ho…

cs.SI2017★ 6 cited

Achievement and Friends: Key Factors of Player Retention Vary Across Player Levels in Online Multiplayer Games

Kunwoo Park, Meeyoung Cha, Haewoon Kwak +1

Retaining players over an extended period of time is a long-standing challenge in game industry. Significant effort has been paid to understanding what motivates players enjoy game…

cs.SI2015

Persistent Sharing of Fitness App Status on Twitter

Kunwoo Park, Ingmar Weber, Meeyoung Cha +1

As the world becomes more digitized and interconnected, information that was once considered to be private such as one's health status is now being shared publicly. To understand t…

cs.CY2015

Mining the Minds of Customers from Online Chat Logs

Kunwoo Park, Jaewoo Kim, Jaram Park +4

This study investigates factors that may determine satisfaction in customer service operations. We utilized more than 170,000 online chat sessions between customers and agents to i…