17 citations · 25 across the 9 of their papers we have counts for
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cs.SI2015
Persistent Sharing of Fitness App Status on Twitter
Kunwoo Park, Ingmar Weber, Meeyoung Cha +1
As the world becomes more digitized and interconnected, information that was once considered to be private such as one's health status is now being shared publicly. To understand t…
cs.CY2015
Mining the Minds of Customers from Online Chat Logs
Kunwoo Park, Jaewoo Kim, Jaram Park +4
This study investigates factors that may determine satisfaction in customer service operations. We utilized more than 170,000 online chat sessions between customers and agents to i…