activity
20152023
most citedPositivity Bias in Customer Satisfaction Ratings

17 citations · 25 across the 9 of their papers we have counts for

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5 papers · 1 filter

cs.SI2020

How-to Present News on Social Media: A Causal Analysis of Editing News Headlines for Boosting User Engagement

Kunwoo Park, Haewoon Kwak, Jisun An +1

To reach a broader audience and optimize traffic toward news articles, media outlets commonly run social media accounts and share their content with a short text summary. Despite i…

cs.SI2020

"Trust me, I have a Ph.D.": A Propensity Score Analysis on the Halo Effect of Disclosing One's Offline Social Status in Online Communities

Kunwoo Park, Haewoon Kwak, Hyunho Song +1

Online communities adopt various reputation schemes to measure content quality. This study analyzes the effect of a new reputation scheme that exposes one's offline social status,…

cs.SI2018★ 17 cited

Positivity Bias in Customer Satisfaction Ratings

Kunwoo Park, Meeyoung Cha, Eunhee Rhim

Customer ratings are valuable sources to understand their satisfaction and are critical for designing better customer experiences and recommendations. The majority of customers, ho…

cs.SI2017★ 6 cited

Achievement and Friends: Key Factors of Player Retention Vary Across Player Levels in Online Multiplayer Games

Kunwoo Park, Meeyoung Cha, Haewoon Kwak +1

Retaining players over an extended period of time is a long-standing challenge in game industry. Significant effort has been paid to understanding what motivates players enjoy game…

cs.SI2015

Persistent Sharing of Fitness App Status on Twitter

Kunwoo Park, Ingmar Weber, Meeyoung Cha +1

As the world becomes more digitized and interconnected, information that was once considered to be private such as one's health status is now being shared publicly. To understand t…