77 citations · 192 across the 10 of their papers we have counts for
9 papers · 1 filter
SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani +5
Empathy is increasingly recognized as a key factor in human-AI communication, yet conventional approaches to "digital empathy" often focus on simulating internal, human-like emotio…
Longitudinal Study on Social and Emotional Use of AI Conversational Agent
Mohit Chandra, Javier Hernandez, Gonzalo Ramos +7
Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served…
From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford +8
Recent gains in popularity of AI conversational agents have led to their increased use for improving productivity and supporting well-being. While previous research has aimed to un…
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh +7
Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate th…
Youth WellTech: A Global Remote Co-Design Sprint for Youth Mental Health Technology
Kenji Phang, Siddharth Saarathi Pradhan, Chino Ikwuegbu +5
Mental health is a pressing concern in today's digital age, particularly among youth who are deeply intertwined with technology. Despite the influx of technology solutions addressi…
From User Surveys to Telemetry-Driven AI Agents: Exploring the Potential of Personalized Productivity Solutions
Subigya Nepal, Javier Hernandez, Talie Massachi +7
Information workers increasingly struggle with productivity challenges in modern workplaces, facing difficulties in managing time and effectively utilizing workplace analytics data…