4 papers
From Risk Avoidance to User Empowerment in AI Mental Health Crisis Support
Benjamin Kaveladze, Arka Ghosh, Leah Ajmani +11
People experiencing mental health crises frequently turn to open-ended generative AI (GenAI) chatbots for support. However, rather than providing immediate assistance, some GenAI c…
Seeking Late Night Life Lines: Experiences of Conversational AI Use in Mental Health Crisis
Leah Hope Ajmani, Arka Ghosh, Benjamin Kaveladze +7
Online, people often recount their experiences turning to conversational AI agents (e.g., ChatGPT, Claude, Copilot) for mental health support -- going so far as to replace their th…
The Agony of Opacity: Foundations for Reflective Interpretability in AI-Mediated Mental Health Support
Sachin R. Pendse, Darren Gergle, Rachel Kornfield +6
Throughout history, a prevailing paradigm in mental healthcare has been one in which distressed people may receive treatment with little understanding around how their experience i…
AI red-teaming is a sociotechnical problem: on values, labor, and harms
Tarleton Gillespie, Ryland Shaw, Mary L. Gray +1
As generative AI technologies find more and more real-world applications, the importance of testing their performance and safety seems paramount. "Red-teaming" has quickly become t…