77 citations · 208 across the 12 of their papers we have counts for
12 papers
SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani +5
Empathy is increasingly recognized as a key factor in human-AI communication, yet conventional approaches to "digital empathy" often focus on simulating internal, human-like emotio…
Longitudinal Study on Social and Emotional Use of AI Conversational Agent
Mohit Chandra, Javier Hernandez, Gonzalo Ramos +7
Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served…
From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford +8
Recent gains in popularity of AI conversational agents have led to their increased use for improving productivity and supporting well-being. While previous research has aimed to un…
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh +7
Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate th…
Youth WellTech: A Global Remote Co-Design Sprint for Youth Mental Health Technology
Kenji Phang, Siddharth Saarathi Pradhan, Chino Ikwuegbu +5
Mental health is a pressing concern in today's digital age, particularly among youth who are deeply intertwined with technology. Despite the influx of technology solutions addressi…
From User Surveys to Telemetry-Driven AI Agents: Exploring the Potential of Personalized Productivity Solutions
Subigya Nepal, Javier Hernandez, Talie Massachi +7
Information workers increasingly struggle with productivity challenges in modern workplaces, facing difficulties in managing time and effectively utilizing workplace analytics data…
Affective Conversational Agents: Understanding Expectations and Personal Influences
Javier Hernandez, Jina Suh, Judith Amores +3
The rise of AI conversational agents has broadened opportunities to enhance human capabilities across various domains. As these agents become more prevalent, it is crucial to inves…
FoundWright: A System to Help People Re-find Pages from Their Web-history
Haekyu Park, Gonzalo Ramos, Jina Suh +3
Re-finding information is an essential activity, however, it can be difficult when people struggle to express what they are looking for. Through a need-finding survey, we first see…
AffectiveSpotlight: Facilitating the Communication of Affective Responses from Audience Members during Online Presentations
Prasanth Murali, Javier Hernandez, Daniel McDuff +3
The ability to monitor audience reactions is critical when delivering presentations. However, current videoconferencing platforms offer limited solutions to support this. This work…
Machine Teaching: A New Paradigm for Building Machine Learning Systems
Patrice Y. Simard, Saleema Amershi, David M. Chickering +8
The current processes for building machine learning systems require practitioners with deep knowledge of machine learning. This significantly limits the number of machine learning…
Interactive Semantic Featuring for Text Classification
Camille Jandot, Patrice Simard, Max Chickering +2
In text classification, dictionaries can be used to define human-comprehensible features. We propose an improvement to dictionary features called smoothed dictionary features. Thes…
ICE: Enabling Non-Experts to Build Models Interactively for Large-Scale Lopsided Problems
Patrice Simard, David Chickering, Aparna Lakshmiratan +7
Quick interaction between a human teacher and a learning machine presents numerous benefits and challenges when working with web-scale data. The human teacher guides the machine to…