3 citations · 6 across the 4 of their papers we have counts for
6 papers
50+ Metrics for Calendar Mining
Zádor Dániel Kelemen, Dániel Miglász
In this report we propose 50+ metrics which can be measured by organizations in order to identify improvements in various areas such as meeting efficiency, capacity planning or lea…
Refactoring Technical Support to Reduce Interrupts of Developers
Zádor Dániel Kelemen, Balázs Tódor, Sándor Hodosi +1
In this paper an analysis of a technical support data with the goal of identifying process improvement actions for reducing interrupts is presented. A technical support chat is est…
Fundamental Analysis of a Developer Support Chat Log for Identifying Process Improvement Opportunities
Zádor Dániel Kelemen
In this report analysis of a support chat log of a development team is shown. Developer support chat is used to provide internal support to other development teams. The report show…
A measurement based software quality framework
Zádor Dániel Kelemen, Gábor Bényász, Zoltán Badinka
In this report we propose a solution to problem of the dependency on the experience of the software project quality assurance personnel by providing a transparent, objective and me…
Process Based Unification for Multi-Model Software Process Improvement
Zádor Dániel Kelemen
A number of differences among quality approaches exist and there can be various situations in which the usage of multiple approaches is required, e.g. to strengthen a particular pr…
Towards supporting simultaneous use of process-based quality approaches
Zádor Dániel Kelemen, Katalin Balla, Jos Trienekens +1
In this paper we describe the first steps of a PhD programme, having the goal to develop a common meta-model for different software quality approaches and methods. We focus on pres…