activity
20132016
most citedTowards supporting simultaneous use of process-based quality approaches

3 citations · 6 across the 4 of their papers we have counts for

collaborators
Showing cs.SIShow all

1 paper · 1 filter

cs.SI2015

Refactoring Technical Support to Reduce Interrupts of Developers

Zádor Dániel Kelemen, Balázs Tódor, Sándor Hodosi +1

In this paper an analysis of a technical support data with the goal of identifying process improvement actions for reducing interrupts is presented. A technical support chat is est…