3 citations · 6 across the 4 of their papers we have counts for
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cs.SI2015
Refactoring Technical Support to Reduce Interrupts of Developers
Zádor Dániel Kelemen, Balázs Tódor, Sándor Hodosi +1
In this paper an analysis of a technical support data with the goal of identifying process improvement actions for reducing interrupts is presented. A technical support chat is est…
cs.SE2015★ 1 cited
Fundamental Analysis of a Developer Support Chat Log for Identifying Process Improvement Opportunities
Zádor Dániel Kelemen
In this report analysis of a support chat log of a development team is shown. Developer support chat is used to provide internal support to other development teams. The report show…