90 citations · 170 across the 16 of their papers we have counts for
16 papers
Ethics and Social Responsibility in AI-Assisted Interviewing: An LLM-in-the-Loop Study of AI-Generated Follow-Up Questions
He Zhang, Yueyan Liu, Xin Guan +2
Semi-structured interviews rely on timely, context-sensitive follow-up questions, yet interviewers' cognitive load and limited domain familiarity can constrain probing depth. We re…
Comparative Analysis of Human vs. AI-powered Support in VRChat Communities on Discord: User Engagement, Response Dynamics and Interaction Patterns
He Zhang, Bumjin Kim, John M. Carroll +1
The integration of AI-driven support systems within online communities has opened new avenues for enhancing user engagement and support efficiency in recent years. This study inves…
Monetizing Generative AI: YouTubers' Collective Knowledge on Earning from Generative AI Content
Shuo Niu, Yao Lyu, He Zhang +3
Generative Artificial Intelligence (GenAI) is reshaping creative labor by enabling the rapid production of text, images, and videos. On YouTube, creators are developing new ways to…
The Sense of Misinformation Can Harm Local Community: A Case Study of Community Conflict
Jiyoon Kim, Jie Cai, Srishti Gupta +1
During community decision-making and civic collaboration, conflicts can escalate when people suspect misinformation. We introduce the concept of sense of misinformation as experien…
Harnessing the Power of AI in Qualitative Research: Role Assignment, Engagement, and User Perceptions of AI-Generated Follow-Up Questions in Semi-Structured Interviews
He Zhang, Yueyan Liu, Xin Guan +2
Semi-structured interviews highly rely on the quality of follow-up questions, yet interviewers' knowledge and skills may limit their depth and potentially affect outcomes. While ma…
Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center
Kai Qin, Kexin Du, Yimeng Chen +7
The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how…
Parental Collaboration and Closeness: Envisioning with New Couple Parents
Ya-Fang Lin, Xiaotian Li, Wan-Hsuan Huang +3
Couples often experience a decrease in closeness as they cope with the demands of parenthood. Existing technologies have supported parenting and parental collaboration. However, th…
AI Trust Reshaping Administrative Burdens: Understanding Trust-Burden Dynamics in LLM-Assisted Benefits Systems
Jeongwon Jo, He Zhang, Jie Cai +1
Supplemental Nutrition Assistance Program (SNAP) is an essential benefit support system provided by the US administration to 41 million federally determined low-income applicants.…
A Systematic Literature Review of Infrastructure Studies in SIGCHI
Yao Lyu, Jie Cai, John M. Carroll
Infrastructure is an indispensable part of human life. Over the past decades, the Human-Computer Interaction (HCI) community has paid increasing attention to human interactions wit…
When Qualitative Research Meets Large Language Model: Exploring the Potential of QualiGPT as a Tool for Qualitative Coding
He Zhang, Chuhao Wu, Jingyi Xie +5
Qualitative research, renowned for its in-depth exploration of complex phenomena, often involves time-intensive analysis, particularly during the coding stage. Existing software fo…
The Future of Learning: Large Language Models through the Lens of Students
He Zhang, Jingyi Xie, Chuhao Wu +3
As Large-Scale Language Models (LLMs) continue to evolve, they demonstrate significant enhancements in performance and an expansion of functionalities, impacting various domains, i…
"I Upload...All Types of Different Things to Say, the World of Blindness Is More Than What They Think It Is": A Study of Blind TikTokers' Identity Work from a Flourishing Perspective
Yao Lyu, Jie Cai, Bryan Dosono +2
Identity work in Human-Computer Interaction (HCI) has focused on the marginalized group to explore designs to support their asset (what they have). However, little has been explore…
A Preliminary Exploration of YouTubers' Use of Generative-AI in Content Creation
Yao Lyu, He Zhang, Shuo Niu +1
Content creators increasingly utilize generative artificial intelligence (Gen-AI) on platforms such as YouTube, TikTok, Instagram, and various blogging sites to produce imaginative…
"I Got Flagged for Supposed Bullying, Even Though It Was in Response to Someone Harassing Me About My Disability.": A Study of Blind TikTokers' Content Moderation Experiences
Yao Lyu, Jie Cai, Anisa Callis +2
The Human-Computer Interaction (HCI) community has consistently focused on the experiences of users moderated by social media platforms. Recently, scholars have noticed that modera…
Third-Party Developers and Tool Development For Community Management on Live Streaming Platform Twitch
Jie Cai, Ya-Fang Lin, He Zhang +1
Community management is critical for stakeholders to collaboratively build and sustain communities with socio-technical support. However, most of the existing research has mainly f…
Redefining Qualitative Analysis in the AI Era: Utilizing ChatGPT for Efficient Thematic Analysis
He Zhang, Chuhao Wu, Jingyi Xie +3
AI tools, particularly large-scale language model (LLM) based applications such as ChatGPT, have the potential to simplify qualitative research. Through semi-structured interviews…