6 citations · 11 across the 4 of their papers we have counts for
5 papers
Harnessing the Power of AI in Qualitative Research: Role Assignment, Engagement, and User Perceptions of AI-Generated Follow-Up Questions in Semi-Structured Interviews
He Zhang, Yueyan Liu, Xin Guan +2
Semi-structured interviews highly rely on the quality of follow-up questions, yet interviewers' knowledge and skills may limit their depth and potentially affect outcomes. While ma…
Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center
Kai Qin, Kexin Du, Yimeng Chen +7
The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how…
Parental Collaboration and Closeness: Envisioning with New Couple Parents
Ya-Fang Lin, Xiaotian Li, Wan-Hsuan Huang +3
Couples often experience a decrease in closeness as they cope with the demands of parenthood. Existing technologies have supported parenting and parental collaboration. However, th…
AI Trust Reshaping Administrative Burdens: Understanding Trust-Burden Dynamics in LLM-Assisted Benefits Systems
Jeongwon Jo, He Zhang, Jie Cai +1
Supplemental Nutrition Assistance Program (SNAP) is an essential benefit support system provided by the US administration to 41 million federally determined low-income applicants.…
A Systematic Literature Review of Infrastructure Studies in SIGCHI
Yao Lyu, Jie Cai, John M. Carroll
Infrastructure is an indispensable part of human life. Over the past decades, the Human-Computer Interaction (HCI) community has paid increasing attention to human interactions wit…