35 citations · 84 across the 5 of their papers we have counts for
5 papers
Content Moderation Justice and Fairness on Social Media: Comparisons Across Different Contexts and Platforms
Jie Cai, Aashka Patel, Azadeh Naderi +1
Social media users may perceive moderation decisions by the platform differently, which can lead to frustration and dropout. This study investigates users' perceived justice and fa…
Hate Raids on Twitch: Understanding Real-Time Human-Bot Coordinated Attacks in Live Streaming Communities
Jie Cai, Sagnik Chowdhury, Hongyang Zhou +1
Online harassment and content moderation have been well-documented in online communities. However, new contexts and systems always bring new ways of harassment and need new moderat…
Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?
Jie Cai, Donghee Yvette Wohn
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how…
Awe Versus Aww: The Effectiveness of Two Kinds of Positive Emotional Stimulation on Stress Reduction for Online Content Moderators
Christine L. Cook, Jie Cai, Donghee Yvette Wohn
When people have the freedom to create and post content on the internet, particularly anonymously, they do not always respect the rules and regulations of the websites on which the…
Understanding Working from Home Practical Changes and Adaptations During the COVID-19 Pandemic
Jie Cai, Sarah J Ryu, Hyejin Hannah Kum-Biocca +1
While much work focuses on the impacts of the pandemic on people's psychological and physical health, it is still unclear about the practical changes and adaptations. In this work,…