11 citations · 21 across the 5 of their papers we have counts for
5 papers
From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andy Wilson +2
Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tas…
Conversational User-AI Intervention: A Study on Prompt Rewriting for Improved LLM Response Generation
Rupak Sarkar, Bahareh Sarrafzadeh, Nirupama Chandrasekaran +4
Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Cha…
The Use of Generative Search Engines for Knowledge Work and Complex Tasks
Siddharth Suri, Scott Counts, Leijie Wang +11
Until recently, search engines were the predominant method for people to access online information. The recent emergence of large language models (LLMs) has given machines new capa…
TnT-LLM: Text Mining at Scale with Large Language Models
Mengting Wan, Tara Safavi, Sujay Kumar Jauhar +11
Transforming unstructured text into structured and meaningful forms, organized by useful category labels, is a fundamental step in text mining for downstream analysis and applicati…
Using Large Language Models to Generate, Validate, and Apply User Intent Taxonomies
Chirag Shah, Ryen W. White, Reid Andersen +13
Log data can reveal valuable information about how users interact with Web search services, what they want, and how satisfied they are. However, analyzing user intents in log data…