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cs.HC2025
From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andy Wilson +2
Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tas…
cs.CL2025★ 2 cited
Conversational User-AI Intervention: A Study on Prompt Rewriting for Improved LLM Response Generation
Rupak Sarkar, Bahareh Sarrafzadeh, Nirupama Chandrasekaran +4
Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Cha…