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20232025
most citedUsing Large Language Models to Generate, Validate, and Apply User Intent Taxonomies

11 citations · 21 across the 5 of their papers we have counts for

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cs.HC2025

From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents

Erfan Shayegani, Jina Suh, Andy Wilson +2

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tas…