27 citations · 161 across the 39 of their papers we have counts for
6 papers · 2 filters
SummExecEdit: A Factual Consistency Benchmark in Summarization with Executable Edits
Onkar Thorat, Philippe Laban, Chien-Sheng Wu
Detecting factual inconsistencies in summarization is critical, yet existing benchmarks lack the necessary challenge and interpretability for robust evaluation. In this paper, we i…
CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments
Kung-Hsiang Huang, Akshara Prabhakar, Sidharth Dhawan +6
Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM…
Do RAG Systems Cover What Matters? Evaluating and Optimizing Responses with Sub-Question Coverage
Kaige Xie, Philippe Laban, Prafulla Kumar Choubey +2
Evaluating retrieval-augmented generation (RAG) systems remains challenging, particularly for open-ended questions that lack definitive answers and require coverage of multiple sub…
Can AI writing be salvaged? Mitigating Idiosyncrasies and Improving Human-AI Alignment in the Writing Process through Edits
Tuhin Chakrabarty, Philippe Laban, Chien-Sheng Wu
LLM-based applications are helping people write, and LLM-generated text is making its way into social media, journalism, and our classrooms. However, the differences between LLM-ge…
Summary of a Haystack: A Challenge to Long-Context LLMs and RAG Systems
Philippe Laban, Alexander R. Fabbri, Caiming Xiong +1
LLMs and RAG systems are now capable of handling millions of input tokens or more. However, evaluating the output quality of such systems on long-context tasks remains challenging,…
MiniCheck: Efficient Fact-Checking of LLMs on Grounding Documents
Liyan Tang, Philippe Laban, Greg Durrett
Recognizing if LLM output can be grounded in evidence is central to many tasks in NLP: retrieval-augmented generation, summarization, document-grounded dialogue, and more. Current…