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20112026
most citedCustomer Equilibrium and Optimal Strategies in an M/M/1 Queue with Dynamic Service Control

6 citations · 9 across the 8 of their papers we have counts for

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math.OC2021★ 1 cited

Single vs Dynamic Lead-Time Quotations in Make-To-Order Systems with Delay-Averse Customers

Myron Benioudakis, Apostolos Burnetas, George Ioannou

We develop a model for lead-time quotation in a Markovian make-to-order production or service system with strategic customers who exhibit risk aversion. Based on a CARA utility fun…