2 citations · 6 across the 7 of their papers we have counts for
4 papers · 1 filter
Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff
Jiawei Liu, Zhe Gao, Yangyang Kang +5
Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the…
Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling
Yicheng Zou, Lujun Zhao, Yangyang Kang +7
In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to…
Unsupervised Summarization for Chat Logs with Topic-Oriented Ranking and Context-Aware Auto-Encoders
Yicheng Zou, Jun Lin, Lujun Zhao +6
Automatic chat summarization can help people quickly grasp important information from numerous chat messages. Unlike conventional documents, chat logs usually have fragmented and e…
Read Beyond the Lines: Understanding the Implied Textual Meaning via a Skim and Intensive Reading Model
Guoxiu He, Zhe Gao, Zhuoren Jiang +4
The nonliteral interpretation of a text is hard to be understood by machine models due to its high context-sensitivity and heavy usage of figurative language. In this study, inspir…