activity
20202024
most citedTopic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling

2 citations · 6 across the 7 of their papers we have counts for

collaborators

7 papers

cs.CL2024

From Model-centered to Human-Centered: Revision Distance as a Metric for Text Evaluation in LLMs-based Applications

Yongqiang Ma, Lizhi Qing, Jiawei Liu +5

Evaluating large language models (LLMs) is fundamental, particularly in the context of practical applications. Conventional evaluation methods, typically designed primarily for LLM…

cs.SI2023★ 1 cited

Predicting Scientific Impact Through Diffusion, Conformity, and Contribution Disentanglement

Zhikai Xue, Guoxiu He, Zhuoren Jiang +4

The scientific impact of academic papers is influenced by intricate factors such as dynamic popularity and inherent contribution. Existing models typically rely on static graphs fo…

cs.CL2021

Adjacency List Oriented Relational Fact Extraction via Adaptive Multi-task Learning

Fubang Zhao, Zhuoren Jiang, Yangyang Kang +2

Relational fact extraction aims to extract semantic triplets from unstructured text. In this work, we show that all of the relational fact extraction models can be organized accord…

cs.CL2020★ 2 cited

Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff

Jiawei Liu, Zhe Gao, Yangyang Kang +5

Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the…

cs.CL2020★ 2 cited

Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling

Yicheng Zou, Lujun Zhao, Yangyang Kang +7

In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to…

cs.CL2020★ 1 cited

Unsupervised Summarization for Chat Logs with Topic-Oriented Ranking and Context-Aware Auto-Encoders

Yicheng Zou, Jun Lin, Lujun Zhao +6

Automatic chat summarization can help people quickly grasp important information from numerous chat messages. Unlike conventional documents, chat logs usually have fragmented and e…