2 citations · 2 across the 3 of their papers we have counts for
4 papers
A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis
Jiawei Liu, Kaisong Song, Yangyang Kang +5
Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital appreh…
Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff
Jiawei Liu, Zhe Gao, Yangyang Kang +5
Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the…
Read Beyond the Lines: Understanding the Implied Textual Meaning via a Skim and Intensive Reading Model
Guoxiu He, Zhe Gao, Zhuoren Jiang +4
The nonliteral interpretation of a text is hard to be understood by machine models due to its high context-sensitivity and heavy usage of figurative language. In this study, inspir…
Detect Camouflaged Spam Content via StoneSkipping: Graph and Text Joint Embedding for Chinese Character Variation Representation
Zhuoren Jiang, Zhe Gao, Guoxiu He +5
The task of Chinese text spam detection is very challenging due to both glyph and phonetic variations of Chinese characters. This paper proposes a novel framework to jointly model…