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20192026
most citedTime to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff

2 citations · 3 across the 7 of their papers we have counts for

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cs.CL2026

DiscourseFlip: An Oblique Discourse-Level Opinion Manipulation Attack against Black-box Retrieval-Augmented Generation

Yuyang Gong, Miaokun Chen, Jiawei Liu +5

Retrieval-Augmented Generation (RAG) systems are widely deployed and increasingly influential, but their reliance on external corpora exposes new security risks from poisoned retri…

cs.CL2024

Interweaving Memories of a Siamese Large Language Model

Xin Song, Zhikai Xue, Guoxiu He +2

Parameter-efficient fine-tuning (PEFT) methods optimize large language models (LLMs) by modifying or introducing a small number of parameters to enhance alignment with downstream t…

cs.CL2024

Recurrent Alignment with Hard Attention for Hierarchical Text Rating

Chenxi Lin, Jiayu Ren, Guoxiu He +3

While large language models (LLMs) excel at understanding and generating plain text, they are not tailored to handle hierarchical text structures or directly predict task-specific…

cs.CL2021

A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis

Jiawei Liu, Kaisong Song, Yangyang Kang +5

Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital appreh…

cs.CL20202 cited

Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff

Jiawei Liu, Zhe Gao, Yangyang Kang +5

Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the…

cs.CL2020

Read Beyond the Lines: Understanding the Implied Textual Meaning via a Skim and Intensive Reading Model

Guoxiu He, Zhe Gao, Zhuoren Jiang +4

The nonliteral interpretation of a text is hard to be understood by machine models due to its high context-sensitivity and heavy usage of figurative language. In this study, inspir…