112 citations
- Indonesian Institute of SciencesID4 papers
- Sebelas Maret UniversityID3 papers
- Brunel University of LondonGB2 papers
- Chemnitz University of TechnologyDE2 papers
- Institute of Applied Data AnalyticsBN2 papers
- Sylhet International UniversityBD2 papers
- Ambedkar University DelhiIN1 paper
- Australian Research CouncilAU1 paper
- Centre for Quantum Computation and Communication TechnologyAU1 paper
- Chinese Academy of SciencesCN1 paper
- Clarkson UniversityUS1 paper
- ESME - École d’ingénieurs pluridisciplinairesFR1 paper
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cs.OH2012★ 27 cited
Improving Customer Service in Healthcare with CRM 2.0
Mohammad Nabil Almunawar, Muhammad Anshari
The Healthcare industry is undergoing a paradigm shift from healthcare institution-centred care to a citizen-centred care that emphasises on continuity of care from prevention to r…
cs.OH2012★ 38 cited
Health Information Systems (HIS): Concept and Technology
Mohammad Nabil Almunawar, Muhammad Anshari
A health information system (HIS) is the intersection of between healthcare's business process, and information systems to deliver better healthcare services. The nature of healthc…
cs.OH2012★ 2 cited
Building Healthcare - Patient Relationship with CRM 2.0: Lesson Learnt from Prita Mulyasari's Case
Muhammad Anshari, Mohammad Nabil Almunawar
Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organi…