23 citations · 26 across the 4 of their papers we have counts for
4 papers
Shifting Role of Customer from Recipient To Partner of Care In Healthcare Organization
Muhammad Anshari, Mohammad Nabil Almunawar
Most recent e-health initiatives perceive customers (patients) as recipients of medical care where they do not have a significant role in the process of health decision making. How…
Empowered Customers in E-Health Business Process
Muhammad Anshari, Mohammad Nabil Almunawar
E-health innovations support empowered customers. It offers the ability for customers to have greater control and ready access applications of health information, clinical informat…
Framework of Social Customer Relationship Management in E-Health Services
Muhammad Anshari, Mohammad Nabil Almunawar
Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and…
Customer Empowerment in Healthcare Organisations Through CRM 2.0: Survey Results from Brunei Tracking a Future Path in E-Health Research
Muhammad Anshari, Mohammad N. Almunawar, Patrick K. C. Low +1
Customer Relationship Management (CRM) with the Web technology provides healthcare organizations the ability to broaden services beyond its usual practices, and thus provides a par…