38 citations · 126 across the 10 of their papers we have counts for
6 papers · 1 filter
Empowered Customers in E-Health Business Process
Muhammad Anshari, Mohammad Nabil Almunawar
E-health innovations support empowered customers. It offers the ability for customers to have greater control and ready access applications of health information, clinical informat…
E-Health Initiative and Customer's Expectation: Case Brunei
Mohammad Nabil Almunawar, Zaw Wint, Patrick Kim Cheng Low +1
This paper is to determine the dimension of e-health services in Brunei Darussalam (Brunei) from customers' perspective. It is to identify, understand, analyze and evaluate public'…
Improving Customer Service in Healthcare with CRM 2.0
Mohammad Nabil Almunawar, Muhammad Anshari
The Healthcare industry is undergoing a paradigm shift from healthcare institution-centred care to a citizen-centred care that emphasises on continuity of care from prevention to r…
Health Information Systems (HIS): Concept and Technology
Mohammad Nabil Almunawar, Muhammad Anshari
A health information system (HIS) is the intersection of between healthcare's business process, and information systems to deliver better healthcare services. The nature of healthc…
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction
Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low
Customer Relationship Management (CRM) within healthcare organization can be viewed as a strategy to attract new customers and retaining them throughout their entire lifetime of re…
Building Healthcare - Patient Relationship with CRM 2.0: Lesson Learnt from Prita Mulyasari's Case
Muhammad Anshari, Mohammad Nabil Almunawar
Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organi…