38 citations · 178 across the 21 of their papers we have counts for
21 papers
Shifting Role of Customer from Recipient To Partner of Care In Healthcare Organization
Muhammad Anshari, Mohammad Nabil Almunawar
Most recent e-health initiatives perceive customers (patients) as recipients of medical care where they do not have a significant role in the process of health decision making. How…
Toward Cloud Computing Evolution
Heru Susanto, Mohammad Nabil Almunawar, Chen Chin Kang
-Information Technology (IT) shaped the success of organizations, giving them a solid foundation that increases both their level of efficiency as well as productivity. The computin…
Empowered Customers in E-Health Business Process
Muhammad Anshari, Mohammad Nabil Almunawar
E-health innovations support empowered customers. It offers the ability for customers to have greater control and ready access applications of health information, clinical informat…
Framework of Social Customer Relationship Management in E-Health Services
Muhammad Anshari, Mohammad Nabil Almunawar
Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and…
Customer Empowerment in Healthcare Organisations Through CRM 2.0: Survey Results from Brunei Tracking a Future Path in E-Health Research
Muhammad Anshari, Mohammad N. Almunawar, Patrick K. C. Low +1
Customer Relationship Management (CRM) with the Web technology provides healthcare organizations the ability to broaden services beyond its usual practices, and thus provides a par…
Securing Electronic Transactions to Support E-Commerce
Mohammad Nabil Almunawar
Many reports regarding online fraud in varieties media create skepticism for conducting transactions online, especially through an open network such as the Internet, which offers n…
Content Based Multimedia Information Retrieval to Support Digital Libraries
Mohammad Nabil Almunawar
Content-based multimedia information retrieval is an interesting research area since it allows retrieval based on inherent characteristic of multimedia objects. For example retriev…
Acquiring IT Solutions through Open Source Software
Mohammad Nabil Almunawar
Open source software is free software that provides user freedom to use, replicate, modify, and distribute for any purpose. The quality of well-known open source software is very h…
Information Security Awareness Within Business Environment: An IT Review
Heru Susanto, Mohammad Nabil Almunawar
The beauty of Information Technology (IT) is with its multifunction nature; it is a support system, a networking system, a storage system, as well as an information facilitator. Ai…
E-Health Initiative and Customer's Expectation: Case Brunei
Mohammad Nabil Almunawar, Zaw Wint, Patrick Kim Cheng Low +1
This paper is to determine the dimension of e-health services in Brunei Darussalam (Brunei) from customers' perspective. It is to identify, understand, analyze and evaluate public'…
Evaluating CRM Implementation in Healthcare Organization
Muhammad Anshari, Mohammad Nabil Almunawar
Recently, many healthcare organizations are adopting CRM as a strategy, which involves using technology to organize, automate, and coordinate business processes, in managing intera…
Improving Customer Service in Healthcare with CRM 2.0
Mohammad Nabil Almunawar, Muhammad Anshari
The Healthcare industry is undergoing a paradigm shift from healthcare institution-centred care to a citizen-centred care that emphasises on continuity of care from prevention to r…
Refinement of Strategy and Technology Domains STOPE View on ISO 27001
Heru Susanto, Fahad Bin Muhaya, Mohammad Nabil Almunawar +1
It is imperative for organizations to us Information Security Management System (ISMS) to effectively manage their information assets. ISMS starts with a set of policies that dicta…
Integrated Solution Modeling Software: A New Paradigm on Information Security Review
Heru Susanto, Mohammad Nabil Almunawar, Yong Chee Tuan +2
Actually Information security becomes a very important part for the organization's intangible assets, so level of confidence and stakeholder trusted are performance indicator as su…
I-SolFramework: An Integrated Solution Framework Six Layers Assessment on Multimedia Information Security Architecture Policy Compliance
Heru Susanto, Mohammad Nabil Almunawar, Yong Chee Tuan +1
Multimedia Information security becomes a important part for the organization's intangible assets. Level of confidence and stakeholder trusted are performance indicator as successe…
A Simulation Approach Paradigm: An Optimization and Inventory Challenge Case Study
Heru Susanto, Mohammad Nabil Almunawar, Mehmet Sabih Aksoy +1
The paper presents a simulation on automotive inventory and stock issue, followed by evaluated performance of automotif Sector Company, focused on getting optimum profit from suppl…
A Novel Method on ISO 27001 Reviews: ISMS Compliance Readiness Level Measurement
Heru Susanto, Mohammad Nabil Almunawar, Yong Chee Tuan
Security is a hot issue to be discussed, ranging from business activities, correspondence, banking and financial activities; it requires prudence and high precision. Since informat…
Integrated Solution Modeling Software: A New Paradigm on Information Security Review and Assessment
Heru Susanto, Mohammad Nabil Almunawar, Yong Chee Tuan +2
Actually Information security becomes a very important part for the organization's intangible assets, so level of confidence and stakeholder trusted are performance indicator as su…
Health Information Systems (HIS): Concept and Technology
Mohammad Nabil Almunawar, Muhammad Anshari
A health information system (HIS) is the intersection of between healthcare's business process, and information systems to deliver better healthcare services. The nature of healthc…
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction
Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low
Customer Relationship Management (CRM) within healthcare organization can be viewed as a strategy to attract new customers and retaining them throughout their entire lifetime of re…
Building Healthcare - Patient Relationship with CRM 2.0: Lesson Learnt from Prita Mulyasari's Case
Muhammad Anshari, Mohammad Nabil Almunawar
Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organi…