38 citations · 178 across the 21 of their papers we have counts for
4 papers · 1 filter
Shifting Role of Customer from Recipient To Partner of Care In Healthcare Organization
Muhammad Anshari, Mohammad Nabil Almunawar
Most recent e-health initiatives perceive customers (patients) as recipients of medical care where they do not have a significant role in the process of health decision making. How…
Toward Cloud Computing Evolution
Heru Susanto, Mohammad Nabil Almunawar, Chen Chin Kang
-Information Technology (IT) shaped the success of organizations, giving them a solid foundation that increases both their level of efficiency as well as productivity. The computin…
Framework of Social Customer Relationship Management in E-Health Services
Muhammad Anshari, Mohammad Nabil Almunawar
Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and…
Customer Empowerment in Healthcare Organisations Through CRM 2.0: Survey Results from Brunei Tracking a Future Path in E-Health Research
Muhammad Anshari, Mohammad N. Almunawar, Patrick K. C. Low +1
Customer Relationship Management (CRM) with the Web technology provides healthcare organizations the ability to broaden services beyond its usual practices, and thus provides a par…