Counting papers with at most 25 authors, so collaboration author lists do not stand in for the people here.
2 papers
cs.HC2025
Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center
Kai Qin, Kexin Du, Yimeng Chen +7
The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how…
stat.ML2018
Substation Signal Matching with a Bagged Token Classifier
Qin Wang, Sandro Schoenborn, Yvonne-Anne Pignolet +2
Currently, engineers at substation service providers match customer data with the corresponding internally used signal names manually. This paper proposes a machine learning method…