58 citations
Counting papers with at most 25 authors, so collaboration author lists do not stand in for the people here.
3 papers
Finding top performers through email patterns analysis
Q. Wen, P. A. Gloor, A. Fronzetti Colladon +2
In the information economy, individuals' work performance is closely associated with their digital communication strategies. This study combines social network and semantic analysi…
The impact of virtual mirroring on customer satisfaction
P. Gloor, A. Fronzetti Colladon, G. Giacomelli +2
We investigate the impact of a novel method called "virtual mirroring" to promote employee self-reflection and impact customer satisfaction. The method is based on measuring commun…
Forecasting managerial turnover through e-mail based social network analysis
P. A. Gloor, A. Fronzetti Colladon, F. Grippa +1
In this study we propose a method based on e-mail social network analysis to compare the communication behavior of managers who voluntarily quit their job and managers who decide t…