58 citations · 123 across the 4 of their papers we have counts for
4 papers
Supermind Ideator: Exploring generative AI to support creative problem-solving
Steven R. Rick, Gianni Giacomelli, Haoran Wen +9
Previous efforts to support creative problem-solving have included (a) techniques (such as brainstorming and design thinking) to stimulate creative ideas, and (b) software tools to…
The impact of virtual mirroring on customer satisfaction
P. Gloor, A. Fronzetti Colladon, G. Giacomelli +2
We investigate the impact of a novel method called "virtual mirroring" to promote employee self-reflection and impact customer satisfaction. The method is based on measuring commun…
Forecasting managerial turnover through e-mail based social network analysis
P. A. Gloor, A. Fronzetti Colladon, F. Grippa +1
In this study we propose a method based on e-mail social network analysis to compare the communication behavior of managers who voluntarily quit their job and managers who decide t…
Predicting Client Satisfaction through (E-Mail) Network Analysis: The Communication Score Card
Dirk Brunberg, Peter A. Gloor, Gianni Giacomelli
This study seeks to better understand the network characteristics of client support teams by analyzing the teams' e-mail communication networks and comparing it to client organizat…