58 citations · 123 across the 4 of their papers we have counts for
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cs.SI2021★ 58 cited
The impact of virtual mirroring on customer satisfaction
P. Gloor, A. Fronzetti Colladon, G. Giacomelli +2
We investigate the impact of a novel method called "virtual mirroring" to promote employee self-reflection and impact customer satisfaction. The method is based on measuring commun…
cs.SI2021★ 53 cited
Forecasting managerial turnover through e-mail based social network analysis
P. A. Gloor, A. Fronzetti Colladon, F. Grippa +1
In this study we propose a method based on e-mail social network analysis to compare the communication behavior of managers who voluntarily quit their job and managers who decide t…