39 citations · 76 across the 6 of their papers we have counts for
4 papers · 1 filter
Characterizing machine learning process: A maturity framework
Rama Akkiraju, Vibha Sinha, Anbang Xu +5
Academic literature on machine learning modeling fails to address how to make machine learning models work for enterprises. For example, existing machine learning processes cannot…
Challenge AI Mind: A Crowd System for Proactive AI Testing
Siwei Fu, Anbang Xu, Xiaotong Liu +2
Artificial Intelligence (AI) has burrowed into our lives in various aspects; however, without appropriate testing, deployed AI systems are often being criticized to fail in critica…
Don't get Lost in Negation: An Effective Negation Handled Dialogue Acts Prediction Algorithm for Twitter Customer Service Conversations
Mansurul Bhuiyan, Amita Misra, Saurabh Tripathy +2
In the last several years, Twitter is being adopted by the companies as an alternative platform to interact with the customers to address their concerns. With the abundance of such…
Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media
Tianran Hu, Anbang Xu, Zhe Liu +5
Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a k…