39 citations · 76 across the 6 of their papers we have counts for
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cs.CL2017★ 19 cited
"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts
Shereen Oraby, Pritam Gundecha, Jalal Mahmud +2
Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purp…
cs.SI2017
25 Tweets to Know You: A New Model to Predict Personality with Social Media
Pierre-Hadrien Arnoux, Anbang Xu, Neil Boyette +3
Predicting personality is essential for social applications supporting human-centered activities, yet prior modeling methods with users written text require too much input data to…