45 citations · 127 across the 18 of their papers we have counts for
Showing 2017 · cs.CLShow all
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cs.CL2017★ 19 cited
"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts
Shereen Oraby, Pritam Gundecha, Jalal Mahmud +2
Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purp…
cs.CL2017★ 8 cited
Fostering User Engagement: Rhetorical Devices for Applause Generation Learnt from TED Talks
Zhe Liu, Anbang Xu, Mengdi Zhang +2
One problem that every presenter faces when delivering a public discourse is how to hold the listeners' attentions or to keep them involved. Therefore, many studies in conversation…