19 citations · 19 across the 2 of their papers we have counts for
3 papers
cs.CL2019
Using Structured Representation and Data: A Hybrid Model for Negation and Sentiment in Customer Service Conversations
Amita Misra, Mansurul Bhuiyan, Jalal Mahmud +1
Twitter customer service interactions have recently emerged as an effective platform to respond and engage with customers. In this work, we explore the role of negation in customer…
cs.HC2017
Raising Awareness of Conveyed Personality In Social Media Traces
Bin Xu, Liang Gou, Anbang Xu +2
Users' persistent social media contents like posts on Facebook Timeline are presented as an "exhibition" about the person to others, and managing these exhibitional contents for im…
cs.CL2017★ 19 cited
"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts
Shereen Oraby, Pritam Gundecha, Jalal Mahmud +2
Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purp…