24 citations · 50 across the 8 of their papers we have counts for
3 papers · 1 filter
Asymptotically Optimal Idling in the GI/GI/N+GI Queue
Yueyang Zhong, Amy R. Ward, Amber L. Puha
We formulate a control problem for a GI/GI/N+GI queue, whose objective is to trade off the long-run average operational costs (i.e., abandonment costs and holding costs) with serve…
Stationary Distribution Convergence of the Offered Waiting Processes in Heavy Traffic under General Patience Time Scaling
Chihoon Lee, Amy R. Ward, Heng-Qing Ye
We study a sequence of single server queues with customer abandonment (GI/GI/1+GI) under heavy traffic. The patience time distributions vary with the sequence, which allows for a w…
Matching Impatient and Heterogeneous Demand and Supply
Angelos Aveklouris, Levi DeValve, Maximiliano Stock +1
Service platforms must determine rules for matching heterogeneous demand (customers) and supply (workers) that arrive randomly over time and may be lost if forced to wait too long…