24 citations · 50 across the 8 of their papers we have counts for
3 papers · 1 filter
On Transitory Queueing
Harsha Honnappa, Rahul Jain, Amy R. Ward
We introduce a framework and develop a theory of transitory queueing models. These are models that are not only non-stationary and time-varying but also have other features such as…
Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing
Yasar Levent Kocaga, Mor Armony, Amy R. Ward
In a call center, staffing decisions must be made before the call arrival rate is known with certainty. Then, once the arrival rate becomes known, the call center may be over-staff…
Routing and Staffing when Servers are Strategic
Ragavendran Gopalakrishnan, Sherwin Doroudi, Amy R. Ward +1
Traditionally, research focusing on the design of routing and staffing policies for service systems has modeled servers as having fixed (possibly heterogeneous) service rates. Howe…