24 citations · 50 across the 8 of their papers we have counts for
Showing 2014 · math.PRShow all
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math.PR2014★ 12 cited
On Transitory Queueing
Harsha Honnappa, Rahul Jain, Amy R. Ward
We introduce a framework and develop a theory of transitory queueing models. These are models that are not only non-stationary and time-varying but also have other features such as…
math.PR2014
Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing
Yasar Levent Kocaga, Mor Armony, Amy R. Ward
In a call center, staffing decisions must be made before the call arrival rate is known with certainty. Then, once the arrival rate becomes known, the call center may be over-staff…