35 citations · 149 across the 13 of their papers we have counts for
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cs.CL2021★ 9 cited
Neural model robustness for skill routing in large-scale conversational AI systems: A design choice exploration
Han Li, Sunghyun Park, Aswarth Dara +5
Current state-of-the-art large-scale conversational AI or intelligent digital assistant systems in industry comprises a set of components such as Automatic Speech Recognition (ASR)…
cs.CL2021★ 1 cited
DEUS: A Data-driven Approach to Estimate User Satisfaction in Multi-turn Dialogues
Ziming Li, Dookun Park, Julia Kiseleva +2
Digital assistants are experiencing rapid growth due to their ability to assist users with day-to-day tasks where most dialogues are happening multi-turn. However, evaluating multi…