172 citations · 205 across the 8 of their papers we have counts for
3 papers · 1 filter
SEGRA: A Structured Experience Guided Reasoning Agent for Property Graph Question Answering
Saiyue Lyu, Mariam Dundua, Vishaal Kapoor +5
Enterprise IT support knowledge graphs capture rich relationships among cases, users, devices, symptoms, taxonomic categories, root causes, and historical resolutions. Yet querying…
DQA: Diagnostic Question Answering for IT Support
Vishaal Kapoor, Mariam Dundua, Sarthak Ahuja +6
Enterprise IT support interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an underlying ro…
VIGIL: Towards Edge-Extended Agentic AI for Enterprise IT Support
Sarthak Ahuja, Neda Kordjazi, Evren Yortucboylu +7
Enterprise IT support is constrained by heterogeneous devices, evolving policies, and long-tail failure modes that are difficult to resolve centrally. We present VIGIL, an edge-ext…