172 citations · 205 across the 8 of their papers we have counts for
8 papers
SEGRA: A Structured Experience Guided Reasoning Agent for Property Graph Question Answering
Saiyue Lyu, Mariam Dundua, Vishaal Kapoor +5
Enterprise IT support knowledge graphs capture rich relationships among cases, users, devices, symptoms, taxonomic categories, root causes, and historical resolutions. Yet querying…
DQA: Diagnostic Question Answering for IT Support
Vishaal Kapoor, Mariam Dundua, Sarthak Ahuja +6
Enterprise IT support interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an underlying ro…
VIGIL: Towards Edge-Extended Agentic AI for Enterprise IT Support
Sarthak Ahuja, Neda Kordjazi, Evren Yortucboylu +7
Enterprise IT support is constrained by heterogeneous devices, evolving policies, and long-tail failure modes that are difficult to resolve centrally. We present VIGIL, an edge-ext…
Service Provider DevOps
Wolfgang John, Guido Marchetto, Felicián Németh +5
Although there is consensus that software defined networking and network functions virtualization overhaul service provisioning and deployment, the community still lacks a definite…
Final Service Provider DevOps concept and evaluation
Guido Marchetto, Riccardo Sisto, Wolfgang John +19
This report presents the results of the UNIFY Service Provider DevOps activities. First, we present the final definition and assessment of the concept. SP-DevOps is realized by a c…
Initial Service Provider DevOps concept, capabilities and proposed tools
Wolfgang John, Catalin Meirosu, Pontus Sköldström +13
This report presents a first sketch of the Service Provider DevOps concept including four major management processes to support the roles of both service and VNF developers as well…
Service Provider DevOps network capabilities and tools
Rebecca Steinert, Wolfgang John, Pontus Sköldström +21
This report provides an understanding of how the UNIFY Service Provider (SP)-DevOps concept can be applied and integrated with a combined cloud and transport network NFV architectu…
Research Directions in Network Service Chaining
Wolfgang John, Kostas Pentikousis, George Agapiou +7
Network Service Chaining (NSC) is a service deployment concept that promises increased flexibility and cost efficiency for future carrier networks. NSC has received considerable at…