most citedDeep Learning in Customer Churn Prediction: Unsupervised Feature Learning on Abstract Company Independent Feature Vectors

38 citations · 38 across the 1 of their papers we have counts for

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cs.CL2018

Attention Fusion Networks: Combining Behavior and E-mail Content to Improve Customer Support

Stephane Fotso, Philip Spanoudes, Benjamin C. Ponedel +2

Customer support is a central objective at Square as it helps us build and maintain great relationships with our sellers. In order to provide the best experience, we strive to deli…