38 citations · 41 across the 2 of their papers we have counts for
2 papers
cs.CL2018★ 3 cited
Attention Fusion Networks: Combining Behavior and E-mail Content to Improve Customer Support
Stephane Fotso, Philip Spanoudes, Benjamin C. Ponedel +2
Customer support is a central objective at Square as it helps us build and maintain great relationships with our sellers. In order to provide the best experience, we strive to deli…
cs.LG2017★ 38 cited
Deep Learning in Customer Churn Prediction: Unsupervised Feature Learning on Abstract Company Independent Feature Vectors
Philip Spanoudes, Thomson Nguyen
As companies increase their efforts in retaining customers, being able to predict accurately ahead of time, whether a customer will churn in the foreseeable future is an extremely…