540 citations · 1.6k across the 13 of their papers we have counts for
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cs.CY2022★ 4 cited
Automated Content Moderation Increases Adherence to Community Guidelines
Manoel Horta Ribeiro, Justin Cheng, Robert West
Online social media platforms use automated moderation systems to remove or reduce the visibility of rule-breaking content. While previous work has documented the importance of man…
cs.CY2020★ 16 cited
Don't Let Me Be Misunderstood: Comparing Intentions and Perceptions in Online Discussions
Jonathan P. Chang, Justin Cheng, Cristian Danescu-Niculescu-Mizil
Discourse involves two perspectives: a person's intention in making an utterance and others' perception of that utterance. The misalignment between these perspectives can lead to u…