most citedAn Asymptotic Analysis of Queues with Delayed Information and Time Varying Arrival Rates

4 citations · 8 across the 2 of their papers we have counts for

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math.OC2016★ 4 cited

Managing Information in Queues: The Impact of Giving Delayed Information to Customers

Jamol Pender, Richard H. Rand, Elizabeth Wesson

Delay or queue length information has the potential to influence the decision of a customer to use a service system. Thus, it is imperative for service system managers to understan…