4 citations · 8 across the 3 of their papers we have counts for
3 papers
Limiting the Oscillations in Queues with Delayed Information Through a Novel Type of Delay Announcement
Sophia Novitzky, Jamol Pender, Richard Rand +1
Many service systems use technology to notify customers about their expected waiting times or queue lengths via delay announcements. However, in many cases, either the information…
An Asymptotic Analysis of Queues with Delayed Information and Time Varying Arrival Rates
Jamol Pender, Richard H. Rand, Elizabeth Wesson
Understanding how delayed information impacts queueing systems is an important area of research. However, much of the current literature neglects one important feature of many queu…
Managing Information in Queues: The Impact of Giving Delayed Information to Customers
Jamol Pender, Richard H. Rand, Elizabeth Wesson
Delay or queue length information has the potential to influence the decision of a customer to use a service system. Thus, it is imperative for service system managers to understan…