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20162021
most citedChatbots as conversational healthcare services

129 citations · 300 across the 20 of their papers we have counts for

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Showing 2018Show all

6 papers · 1 filter

cs.CY2018★ 2 cited

Design Challenges for Reconnecting in Later Life: A Qualitative Study

Francisco Ibarra, Grzegorz Kowalik, Marcos Baez +4

Friendships and social interactions are renown contributors to wellbeing. As such, keeping a healthy amount of relationships becomes very important as people age and the size of th…

cs.CY2018★ 4 cited

Designing for Co-located and Virtual Social Interactions in Residential Care

Francisco Ibarra, Marcos Baez, Francesca Fiore +1

In this paper we explore the feasibility and design challenges in supporting co-located and virtual social interactions in residential care by building on the practice of reminisce…

cs.HC2018★ 12 cited

CrowdRev: A platform for Crowd-based Screening of Literature Reviews

Jorge Ramirez, Evgeny Krivosheev, Marcos Baez +2

In this paper and demo we present a crowd and crowd+AI based system, called CrowdRev, supporting the screening phase of literature reviews and achieving the same quality as author…

cs.HC2018★ 1 cited

Crowdsourcing for Reminiscence Chatbot Design

Svetlana Nikitina, Florian Daniel, Marcos Baez +1

In this work-in-progress paper we discuss the challenges in identifying effective and scalable crowd-based strategies for designing content, conversation logic, and meaningful metr…

cs.HC2018★ 33 cited

Smart Conversational Agents for Reminiscence

Svetlana Nikitina, Sara Callaioli, Marcos Baez

In this paper we describe the requirements and early system design for a smart conversational agent that can assist older adults in the reminiscence process. The practice of remini…

cs.CY2018★ 8 cited

Agile development for vulnerable populations: lessons learned and recommendations

Marcos Baez, Fabio Casati

In this paper we draw attention to the challenges of managing software projects for vulnerable populations, i.e., people potentially exposed to harm or not capable of protecting th…